Barcelona Airport Services
Wi-Fi
Free Wi-Fi is available.
Free and unlimited Wi-Fi is available at Barcelona Airport, just connect to "AIRPORT FREE WIFI AENA" network.
Barcelona Airport luggage storage
Only available at Terminal 1.
Passengers have at their disposal a luggage storage point located at Level 0 of Terminal 1, at the Arrivals Area, very close to Parking T1. Available 24 hours.
BCN Airport APP
We recommend you to download the Airport App: search for Aena App. With it, you can check all services, real time updated opening hours, shops, among others and you can calculate the time it takes walking to your gate, for example. A very interesting tool to navigate the Airport.
Information desks
Do you need some kind of information regarding Barcelona Airport? At both airport terminals, Terminal T1 (floor 1 and 3), Terminal T2B (floor 0) and Terminal T2 (floor 1) you can find information desks.
Opening hours: 8:00 to 20:30h. Monday to Sunday.
Tourist information
For any kind of tourist information about either Barcelona or Catalonia, find information desks at Terminal T1 (floor 1), TB2 (floor 0) and at both terminals metro stations.
For further information, please call: +34 933 788 175 | +34 935 575 220 | ot.aeroportbcnta@gencat.cat
Bank office
At the Airport installations, there is only one company offering bank offices across the Airport; Caixabank.
- Terminal T1: floor 1 Opening hours: 7:30 to 22:00 every day of the year.
- Terminal T2B: floor 0. Arrivals. Opening hours: 8:30 to 14:30.
VAT refund
If you are non-UE resident and you have spent more than 90.15€, you are elegible for VAT refund.
In order to get a VAT refund, you must have a Tax Free stamp in your invoice which is provided at the Guardia Civil police customs located in both Terminal T1 (floor 3) and Terminal T2B (floor 0).
Service 24 hours available.
Pharmacy
At Barcelona Airport you can find a couple of pharmacies at Terminal T1 (floor 3) and Terminal T2B (floor 0).
For further information, please call: +34 934 991 373 / +34 933 704 503.
Workstations
Find operative workstations, free of charge, along both terminals of the Airport: Terminal 1 and Terminal 2.
Barcelona Airport counts with 19 working areas (14 in Terminal 1 and 5 in Terminal 2). It has 40 tables and more than 320 enchufes.
Here is where to find them:
- Terminal T1. Floor 3. Gate Area D, Gate Area D, Gate Area E.
- Terminal T1. Floor 1. Gate Area A, Gate Area B, Gate Area C, Sky Center and baggage claim area.
- Terminal T2. Floor 1. Gate Area R, Gate Area S, Gate Area U, Gate Area W-Y.
Lost & found
Have you lost any personal belonging? The Lost & Found office is located at Terminal T1, floor 0. The office is located before the security check of the Air Bridge Barcelona- Madrid
Opening hours:Monday to Friday: 8:00 to 20:00.
Saturday: 8:00 to 15:00.
Sundays and holidays closed.
For further information, please call: +34 932 596 440.
Medical services
Barcelona Airport is equipped with medical services ready to attend passengers.
Also, along the airport terminals, there are over 40 Heart Rescue Points.
Religious spaces
For passengers who wish to pray prior boarding their flight, there is a chapel located in T1 in the first floor, in La Plaza.
On the other hand, for other confessions, there is a multi-confessional chapel located within the same premises.
Opening hours: From 06:00am to 10:30pm.
For further information, please call: +34 936 327 630.
Family services
Barcelona Airport is an amazing airport for families. It offers several services for families with kids, all of them free of charge.
Family security check
A very useful tool for families are the security check areas that are especially for them. They are free.
Location:
Terminal T1. Floor 3
Terminal T2. Floor 1
Children play area
Play areas along both terminals of the airport.
Terminal 1. Floor 3 and Floor 1.
Terminal 2C. Floor 0
Terminal 2B. Floor 0 and Floor 1
Terminal 2A. Floor 1.
Child seats
This is a free service of child seats to move comfortably with children inside the gate areas of Schengen zone.
Lactation areas
You will find this lactation suites available only in Terminal 1.
Terminal T1. Floor 3. Gate areas D and E.
Terminal T1, Floor 1. Sky Centre
Smoking area
Passengers cannot smoke inside Barcelona Airport Terminals.
Other services
- Restaurants and cafeterias
- Shops
- ATMs
- Duty Free
- Left luggage
- Baggage wrapping
- Meeting points
- Police stations
- Luggage trolleys
- Water Fountains
- Vending Machines
- Fotomatón
If you want to take a look at the different shops and duty free options, please check here.
Airport hotel
Sleep & Fly Barcelona is available 24/7 in Barcelona Terminal 1, first level.
Rooms are equipped with double bed, private bathroom, flat screen TV, telephone, among other services.
Rooms can be booked between 10:00 am to 06:00 pm for day use, 3-6 hours, or overnight.
Phone and mail information
AENA (Flights and general information)
- 902 404 704 / (+34) 91 321 10 00
- bcninformacion@aena.es
Complaints
- bcnreclamaciones@aena.es
Lost and found luggage
- Phone Number: +34 93 259 64 40
- E-mail: objetosperdidosbcn@aena.es
Police
- Central Phone: 112
- Policía: +34 932 596 832
- Mossos d’Esquadra: +34 932 596 410
Lounges
Premium VIP Lounge: Terminal 1. Services: Snacks, Alcoholic drinks, Wi-Fi, Flight monitors, Newspapers, Magazines, TV, Internet terminals, Telephones, Gym. Smoke is not allowed. Showers, Private rooms, Conference rooms and Printers and copiers are available upon payment.
Sala VIP Colomer: Terminal 1. Services: Snacks, Alcoholic drinks, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals. Smoke is not allowed. Wi-Fi, Printers and Copiers are available upon payment.
Sala VIP Miró: Terminal 1, towards D Gates. Services: Snacks, Alcoholic drinks, Flight monitors, Newspapers, Magazines, TV, Children’s area, Conference rooms, Internet terminals, Telephones. Smoke is not allowed. Wi-Fi, Showers, Spa services, Printers and copiers are available upon payment.
Sala VIP Pau Casals: Terminal 1. Services: Snacks, Alcoholic drinks, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Conference rooms, Internet terminals, Telephones. Smoke is not allowed. Wi-Fi, Showers, Spa services, Printers and copiers are available upon payment.
Sala VIP Canudas: Terminal 2, close to U Gates. Services: Snacks, Alcoholic drinks, Showers, Flight monitors, Newspapers, Magazines, TV, Children’s area, Internet terminals, Telephones. Smoke is not allowed. Wi-Fi, Spa, Printers and Copiers are available upon payment.